If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving your order.
Should you receive an item that is in the wrong color or size than the one you originally order, please email us a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order to get a replacement.
We can only offer you replacements at no additional cost if it falls under below criteria:
- Items are faulty – damaged/broken or soiled upon arrival.
- We sent wrong item – size, style, color.
- Parcels that is lost in transit.
Note: SHOPZEALS® will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
Can I cancel my order(s)? Yes. Cancellations must be made within 12 hours of order placement. Send us an email within 12 hours and let us know the reason why you wish to cancel your order. We do not accept cancellation of orders outside the 12 hours window and/or because our orders are automatically sent to our fulfillment and logistics the next morning.
Our Refund Policy Lasts 30 Days:
If you wish to cancel but your item has already shipped or delivered, you have to contact our customer support team and state a valid reason for order cancellation or return. Once you’ll get approval from our Sales department then you can return the package back to us. Unfortunately, customers will be responsible for all shipping costs. Once we receive your item, inspect the product, we’ll grant you the full refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Note: Our team will inspect/verify the photo(s) before we issue out a replacement or refund.
SHOPZEALS® Store reserves the right to refuse any replacement and refund if it does not meet the above criteria.
NON-RETURNABLE & PARTIAL REFUNDS
Following items are non-returnable
- Gift cards
- Customized Items
- Downloadable software products
- Some health and personal care items
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition is damaged or missing parts for reasons not due to your error.
- Any item that is returned more than 30 days after delivery
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to 2220 Meridian Blvd, Suite #YL453, Minden Alabama US 89423.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to them to give to you later, we will send a refund to the gift giver and he will find out about your return.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of these and still have not received your refund yet, please contact us by submitting a ticket at our website contact us page.
SHIPPING COST & TIME
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.